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Privacy Policy

1. Introduction

MS Resistances is a French company specializing in the manufacture of high-voltage products. We are committed to protecting the privacy and personal data of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.msresistances.com or interact with our services. By using our website or submitting your information, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

A. Personal Data

  • Contact Information: Name, company name, country, email address, and phone number (collected via the “Contact Us” form).
  • Communication Data: Any information you provide when corresponding with us (e.g., emails, calls, or messages).

B. Non-Personal Data

  • Technical Data: IP address, browser type, device information, and usage statistics (e.g., pages visited, time spent on the site).

3. How We Use Your Information

We use the collected information for the following purposes:

  • Responding to Inquiries: To address requests submitted via the “Contact Us” form, provide quotes, and facilitate business communications.
  • Improving Our Services: To analyze website usage, enhance user experience, and tailor our offerings to better meet customer needs.
  • Marketing and Communications: To send promotional materials, newsletters, or updates about our products and services 
  • Compliance and Security: To comply with legal obligations, enforce our terms, and protect against fraud or misuse.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: When you voluntarily submit your information (e.g., via the “Contact Us” form).
  • Contractual Necessity: To fulfill requests for quotes, orders, or services.
  • Legitimate Interest: To improve our website, products, and customer relations.
  • Legal Obligation: To comply with applicable laws or regulations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share your information with:

  • Service Providers: Third-party vendors (e.g., IT support, hosting providers) who assist in operating our website or business, subject to confidentiality agreements.
  • Legal Authorities: If required by law, court order, or government regulation (e.g., French authorities).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity.

6. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive information.
  • Regular audits of our data practices.
  • Restricted access to personal data within our organization.

However, no method of transmission over the internet is 100% secure. We commit to promptly addressing any breaches in accordance with GDPR and French law.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Contact Form Data: Retained for up to 3 years after your last interaction with us.
  • Technical Data: Retained for analytical purposes for up to 12 months.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restriction: Limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Opt out of direct marketing or processing based on legitimate interest.

To exercise any of these rights, contact us at sales@msresistances.com. We will respond within 1 month, as required by GDPR.

9. International Data Transfers

Your data is processed in France and the European Union. If data is transferred outside the EU (e.g., to a service provider), we ensure compliance with GDPR through Standard Contractual Clauses (SCCs) or other approved mechanisms.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

 

13. Filing a Complaint

If you believe your rights under GDPR have been violated, you may:

  1. Contact us directly at sales@msresistances.co.
  2. File a complaint with the CNIL (French Data Protection Authority): https://www.cnil.fr
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